Cycle Hire woes
Anyone else suffering from "won't release bike but still get charged" syndrome?
Another incidence in Covent Garden yesterday. Previously, tedious calls to TfL's call centre have resulted in a replacement key, but no refund and no improvement.
Can I be bothered with 25 mins to an 0845 just for £1? Easier to use another mode, sorry Boris.
I see Serco have been "fined" £5m for screwing up. I am clearly not alone. Big stick might make City Hall feel better, but hardly helps contractor fix the problem.