Dangerous aggressive TFL bus driver - What now?
Hi all, looking for some advise on a situation that happened with a bus driver recently on route 205. I am not satisfied with the response I got and want detail on what happened to the driver. Where should I go and are they right in saying they cannot give me specific details of his disciplinary procedure ?
It will take a few minutes to read through but we need this driver off London roads ! See email chain of the incident / response :
Initial Email to TFL from myself:
At 5.45 pm Thurs 10th May I was cycling along mile end road (blue cycle highway) towards Algate. Close to Queen Mary University a bus was driving extremely close to me. With about 100m to the bus stop he overtook and cut me right off. I had to almost mount the pavement. I passed and stopped and his window. I confronted the driver through his window saying it a cycle to which he replied 'Its his bus lane'. I cycled off and left it at that. The bus passed me and then ahead in the distance I saw another cyclist being cut up exactly the same as me !
I am writing in response to the complaint you made about the driver of a bus on route 205.
I was concerned to learn of the events you described as the safety of all road users is of paramount importance to us. In view of your comments, and others received on the same matter, the driver has been dealt with at the highest level of our disciplinary procedure. Appropriate action has been taken with regard to this occasion and to ensure that such behaviour is not repeated. I regret that I cannot be specific about the action taken against the individual in this case as this would be a breach of data protection with regard to staff confidentiality. A range of sanctions is, however, available depending on the driver’s previous record. I would add that all our drivers are regularly monitored covertly by our own training staff, TfL’s Mystery Shoppers and staff from AA Drivetech and their reports are kept on the driver’s personal record, as are complaints such as yours. Naturally any adverse reports are acted upon swiftly.
Please accept our apologies for any upset caused.
Customer Services Manager
Thank you for your message.
The process that our garage manager would use in dealing with this matter is to formally interview the driver, with representation if required, view the CCTV and go through the statements from yourself and the others. The driver would then be given a chance to defend himself after which a judgement would be made. A number of sanctions are available, ranging from warnings to dismissal but possibly including retraining if appropriate, depending on previous performance. In this case the CCTV of the initial incident and subsequent events is clear and the action taken reflects this.
I hope that this reassures you sufficiently.
This post was edited by Jambas at 10:31am 08 Feb 2013.